E-mail Access FAQ
What ways can I access my e-mail?
We offer a variety of ways you can access your e-mail account. We support POP3S, IMAPS and Web access. You can use
any e-mail client to setup either POP3S or IMAPS. You can access the web mail interface by visiting
https://mail.pc-one.net.
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What is my username and password?
Your username will always be your full e-mail address.
If you need assistance with your password, please contact the holder of your account with PC-One.
Passwords can be reset through our account manager. If you are the holder of the account, and you need assistance
with your password, please contact us.
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Do you support IMAP and POP?
We support encrypted e-mail protocols (IMAPS, POP3S, and SMTPS). Insecure connections to POP3 and IMAP are not supported.
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How do I use your SMTP servers?
When sending e-mail, our SMTP servers should be used. Setup your e-mail client to send e-mail through
mail.pc-one.net (or mail.yourdomain.com) using SSL or on port 587. Authentication is required and uses the same username and password as you
use to check your e-mail.
We do not allow SMTP access on port 25. Please configure your client to SSL on SMTP (SMTPS) or use port 587.
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Do I need to use your SMTPS server?
Yes. To ensure that your e-mail messages will not get blocked or forged, it is important to use our SMTP servers.
Otherwise, there is a good chance that your messages will not reach the recipients.
We do not allow SMTP access on port 25. Please configure your client to SSL on SMTP (SMTPS) or use port 587. Please
contact us for assistance.
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How do I setup my e-mail program?
Please refer to our e-mail client setup guide. If you still need assistance, please
contact us.
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